Petiholic is an online store that offers high-quality products for your beloved pets. From grooming supplies to toys and accessories, we cater to all pet needs with love and care.

Placing an order on Petiholic is easy:

• Browse our wide range of products.
• Add the items you’d like to purchase to your cart.
• Click the cart icon and proceed to checkout.
• Complete the necessary billing and shipping details.
• Confirm your order and make payment.

You’ll receive an order confirmation email once the process is complete.

We accept several payment methods to provide convenience and security, including:

• Credit/Debit Cards (Visa, MasterCard, American Express)
• PayPal
• Apple Pay
• Google Pay

All transactions are secure and encrypted.

Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your order through our website or the shipping provider’s platform.

If you encounter any issues with tracking your order, feel free to contact us at support@petiholic.com for assistance.

We offer several shipping options to cater to your needs:

• Standard Shipping: Delivery within 5-7 business days.
• Express Shipping: Delivery within 2-3 business days.

Shipping rates and times may vary depending on your location and the chosen shipping method. You can see the final shipping costs during checkout.

Yes, Petiholic ships internationally to select countries. Shipping rates and delivery times will vary depending on your location. During checkout, you can see if we ship to your country and the estimated delivery time.

If you are not completely satisfied with your purchase, you can return it within 30 days of receiving the item. The product must be unused, in its original packaging, and in the same condition as when you received it.

To initiate a return or request a refund, please contact us at support@petiholic.com. For more details, please refer to our Refund & Returns Policy.

If you wish to change or cancel your order, please contact us as soon as possible at support@petiholic.com. If the order has not been processed or shipped, we will do our best to accommodate your request. Once the order has been shipped, it cannot be canceled, but you can initiate a return once it arrives.

To create an account on Petiholic:

• Click on the “My Account” section in the top-right corner of the homepage.
• Select “Register” and fill in your details, including your email and password.
• Once your account is created, you can track your orders, save your preferences, and receive exclusive offers.

If you forget your password:

• Click on the “Forgot Password” link on the login page.
• Enter your email address, and we’ll send you a link to reset your password.
• Follow the instructions in the email to set a new password.

Yes! We regularly offer promotions, discounts, and special offers to our customers. Sign up for our newsletter to stay informed about upcoming sales and exclusive deals.

For any questions, concerns, or support, feel free to reach out to us:

• Email: support@petiholic.com
• Address: 56 Elm Ave, Los Angeles, CA 90001, USA

We strive to respond to all inquiries within 24-48 hours.

Yes, Petiholic offers digital gift cards that can be purchased directly from our website. They make the perfect gift for any pet lover! You can choose the amount, and the gift card will be sent to the recipient’s email.

All of our products are carefully selected with your pet’s safety and well-being in mind. We ensure that every product is made from non-toxic materials and meets our quality standards. However, we always recommend supervising your pets while they use toys and other accessories.

We love hearing from our customers! You can share your feedback or review our products on the website or send your thoughts to support@petiholic.com. Your feedback helps us improve and continue to provide the best for you and your pets.