Effective Date: 5 March 2024

At Petiholic, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, https://petiholic.com, or make a purchase. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not use our website.

By continuing to use the site, you consent to the data practices described in this policy.

1. Information We Collect

We collect both personal and non-personal information from you when you interact with our website.

a. Personal Information

Personal information refers to any data that can be used to identify you personally. This may include:

• Name
• Email address
• Shipping and billing address
• Phone number
• Payment information (credit card details, etc.)
• Purchase history

You may provide this information when you create an account, place an order, subscribe to our newsletter, or contact our customer service.

b. Non-Personal Information

Non-personal information refers to data that does not identify you directly. This may include:

• Browser type
• Device information
• IP address
• Cookies and usage data
• Browsing activity on our site

2. How We Use Your Information

We use the information we collect in several ways, including:

a. To Process Transactions

Your personal information helps us fulfill your orders, process payments, and deliver products to your address. We may also use your information to communicate with you about your order status or respond to inquiries.

b. To Improve Our Services

We use non-personal information to analyze how our visitors use the website, allowing us to improve the overall experience. This may include analyzing browsing data to identify trends and user behavior.

c. Marketing and Promotions

With your consent, we may use your personal information to send you promotional emails, special offers, and updates on new products. You can opt-out of receiving these communications at any time by following the unsubscribe link in our emails or by contacting us at support@petiholic.com.

d. Legal Compliance

We may use your information to comply with applicable laws, regulations, or legal processes, or to respond to lawful requests by public authorities.

3. How We Protect Your Information

At Petiholic, we take the security of your personal information seriously. We implement a variety of security measures, including:

• Encryption: Sensitive information, such as credit card data, is encrypted during transmission using SSL (Secure Socket Layer) technology.
• Access Control: Personal data is only accessible to authorized personnel who are required to keep it confidential.
• Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy.

However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

a. Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, or delivering products. These parties are obligated to keep your information confidential and are not permitted to use it for any other purpose.

b. Legal Obligations

We may disclose your personal information if required to do so by law, or in response to a valid legal request, such as a subpoena, or to protect our rights, property, or safety, as well as that of our customers and the public.

c. Business Transfers

In the event that Petiholic is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. You will be notified via email and/or a prominent notice on our website of any such changes to ownership or the use of your personal data.

5. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: You have the right to request a copy of the personal information we hold about you.
• Correction: You have the right to request corrections to any inaccurate or incomplete data we have on you.
• Deletion: You have the right to request the deletion of your personal information, subject to certain legal obligations.
• Opt-Out: You may opt-out of receiving marketing communications from us at any time.

If you wish to exercise any of these rights, please contact us at support@petiholic.com.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that allow us to recognize your browser and capture certain information.

a. Types of Cookies We Use

• Essential Cookies: These are necessary for the website to function properly, such as remembering your login details.
• Analytical Cookies: These allow us to track and analyze site performance and user behavior.
• Marketing Cookies: These are used to deliver relevant advertisements to you based on your browsing activity.

You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. However, if you disable cookies, some parts of the website may not function properly.

7. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy applies solely to information collected on Petiholic. We are not responsible for the privacy practices or content of third-party sites. We encourage you to review their privacy policies before providing them with your personal information.

8. Children’s Privacy

Petiholic does not knowingly collect personal information from children under the age of 13. If we become aware that we have collected such information without verification of parental consent, we will take steps to remove that information from our records.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Effective Date” at the top of the policy will be updated accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at:

Petiholic
Address: 56 Elm Ave, Los Angeles, CA 90001, USA
Email: support@petiholic.com